Job Description
Our client, a leading global IT consulting company, is recruiting for a ServiceNow Platform Owner to join their business inNorway.
Job Description:
Lead an ServiceNow SNIE-team of skilled IT professionals, responsible for proficiently enhancing and sustaining customer-centric applications in alignment with co h ,resent and future Isites- Own ServiceNow platform from maintenance point and also future development Strategize short-term and long-term vision and future looking architecture and design for ServiceNow platform as per clients' goals and strategy
Individual Accountabilities:
Identify opportunities for ServiceNow platform for functional and cost enhancements to create mutually advantageous outcomes for both the customer.
Manage and define roles and responsibilities for members of the SME team, overseeing, enhancing, and supporting their performance, aspirations, concerns and professional growth.
Ensure seamless alignment of the team’s efforts with established software development protocols, project processes, and emerging directives
Future looking vision and plan for ServiceNow platform with new technologies infusion which matches with Clients vision and goals
Implement measures to effectively fulfill contractual obligations, including SLAs, pertinent to the applications within the SME team’s portfolio.
Pioneering initiatives for improvements and novel projects, encompassing both client specific and customer-specific endeavors.
Regularly provide comprehensive updates on the team's ongoing status, requirements, and recommendations.
Critical Collaborators :
BAS Delivery Manager
Vendors
Other BAS SME-teads
I/O Team
New Projects Lead
CTO, CIO, CDO, Business leaders, Enterprise architect, Projects Head
Project managers and resources
Customer Superusers and other representatives from their organization
Measures of Success:
SLA's related to the operational delivery of the SME-team are met or IS improving
Well documented and implemented work processes in the SME team that are compliant with the established process.
Healthy dialog with BAS Delivery Manager including comprehensive and meaningful status reports
Healthy dialog with Client representatives relevant far the SME area
Correct capacity and competency with the SME team
Projects SLA's and delivery Towards customers and keeping cost/budget within control
Skills Capabilities & EssentialQualifications:
Strong ServiceNow technology stalls relevant to the applications in the SLIE tearns application portfolio
Strong team management skills
Proficiency in leading and motivating a diverse team, setting clear expectations, and fostering a collaborative work environment
Skilled in planning, organizing and executing protects, ensuring adherence to timelines, budget, and Quality standards
Excellent verbal and written communication skIlls with the ability to collaborate effectively across departments and with clients.
Demonstrated track record of generating and Implementing creative ideas to enhance processes products services
Proficient in negotiating with stakeholders, both internal and external, and influencing decisions toward desired outcomes
Commitment to understanding customer needs, maintaining strong relationships and delivering solutions that align with customer expectations
Background & Certification:
ServiceNow Certified System Administrator
ServiceNow Certified Implemental on Specialist on Certified SN-Developers/ architects/ custom apps/ CAD/ CIS (CSM/ Fsmy CTA (architect)/ITSM/FSM
Experience as ServiceNow System Administrator In a company, and/or ServiceNow Architect
3+ years of experience with application development experience
3+ years of experience integrating ServiceNow with other systems
Read and write Technical English Capabilities
Desirable: FIE Foundation
Desirable: Experience working in a SCRUM /SAFe team and SCRUM Knowledge